Cancellation, returns & refunds

Cancellation

You can request cancellation from the order page before the order is shipped. Once shipped, please refuse delivery or request a return after delivery.

Returns

Return eligibility and the return window are shown on each product page (for example "7-day return"). Items must be unused, with original tags and packaging. Some items such as personal-care, hygiene or customised products may not be returnable; this is shown on the product page.

Request a return from the order page. Damaged or wrong items must be reported within 48 hours of delivery with photos.

Refunds

Since orders are Cash on Delivery, approved refunds are sent by bank transfer/UPI to details you share with support. Refunds are processed within 7 working days after the return is received and checked, or after an approved cancellation of a paid order.

Help

Email hello@nanhaa.store with your order ID.